Best Practices in Public Administration and Governance

 

ICT Development in Government

Universiti Malaysia Sarawak: the e-Bario. For helping in reducing the digital divide through the establishment of a computer laboratory and a telecentre in a rural community in Sarawak. The computer laboratory is utilized by students while the telecentre provides access to education, e-government services, e-commerce, health, tele-medicine and personal communication.  

Department of Health and Community Services, Northern Territory Government: Messaging Architecture for the Retrieval of Versatile Information and News (MARVIN). A computer program, created through government, industry and community partnership, which features three-dimensional characters that resemble community leaders speaking their own language to provide training, education, and access to government information.

             More on MARVIN.

Andhra Pradesh, India: e-Procurement Project. A concrete example for the implementation of the Indian IT Act of 2000, which recognizes electronic transactions as legal procurement processes. Among the objectives of the e-Procurement Project are efficiency, standardization, economy, equity, and transparency.

           More on Andhra Pradesh's e-Procurement Project.

Austria: the e-Law Project. An electronic law processing scheme aimed at reforming legal text production. It utilizes the Internet from time of drafting to promulgation. Authentic electronic publication of laws is available on the Internet for everybody and is free of charge.

Chile: ChileCompra, the Chilean Government E-Procurement System. An IT-based system which is oriented towards informing concerned citizens and stakeholders about the purchases and hirings of the public sector. It also aims to make services more efficient for the private companies through electronic transactions.

Morocco: the Fez e-Government Project. A project implemented to initiate the use of information and communication technology (ICT) in the delivery of services at the municipal level.

Switzerland: e-Government Project (e-Voting). A pilot project on e-Voting which utilized mobile phones and Internet in the practice of political rights. Implemented by the Statistical Office Canton Zurich, the e-Voting project is considered successful and productive.

Egypt: Telecom Egypt. For its transformation from an inefficient to a very efficient government-regulated organization.

Nanning, China: Joint Emergency Response System. For integrating all of the formerly separate social emergency management services into a comprehensive integrated command and control system through internet technology.

Wuhu City, Anhui Province, China: Internet-Mediated Interactions Between Government and Citizens. For the efforts of Wuhu City in providing an effective bridge between the government and the people through internet technology, without the hassle of face-to face interaction but with quality that is not compromised.