Best Practices in Public Administration and Governance
Public Service Delivery
Malaysia: the Malaysian
Government Multi-Purpose Smart Card (MyKad). For an efficient conduct
of various transactions—all-in-one card as national identification card,
driving license, and access key to other services; efficient exit and re-entry
of Malaysians in Malaysia immigration checkpoints, for medical emergency
assistance, and easy payment mechanism in both government and private
establishments.
Public Affairs Centre, Bangalore, India: the
Citizen Report Card (CRC). For undertaking efforts to improve public service delivery
in Bangalore (and other countries and cities around the world) through a survey
conducted to check the efficiency of government services from the viewpoint of
actual users. The results of the survey are used to pursue changes in flawed
processes in government.
Check the Citizen
Report Card Learning Tool Kit
Neiva, Colombia:
Neiva’s Commune 10, Urban Management and Participative Governance. Improvement of
the living conditions of the people in the Commune 10 slum through people and
community organizations’ participation in planning and implementing development
programs. Social and public services were made available and accessible to the
people of Commune 10, thus giving them a sense of comfort, security, and
ownership.
Morocco:
the Fez e-Government Project. A project implemented
to initiate the use of information and communication technology (ICT) in the
delivery of services at the municipal level.
Bulacan,
Philippines. For its programs on cooperative development, better learning system,
women empowerment, constituent responsive governance, reinventing public
service delivery, livelihood and job creation, and prisoner rehabilitation.
Canada: TliCho
Community Services Agency. An organization responsible for the delivery of education, health and child and family services in the Tlicho region.
Florida: Florida Housing Efforts. For the multi-organizational response to disaster, especially in the area of housing, or providing disaster-related information.
Nebraska: Whirling Thunder Wellness Program. For combating diabetes and substance abuse by raising community awareness, administering primary and secondary prevention services, and encouraging healthy lifestyles that are consistent with traditional practices.
Nanning, China: Joint Emergency Response System. For integrating all of the formerly separate social emergency management services into a comprehensive integrated command and control system through internet technology.
South Africa: Phelophepa Health Care Train. For its efforts to bring social and health services to the rural parts of South Africa through a mobile train equipped with health facilities.
Sobral, Brazil: Four-Leaf Clover Program. For its efforts in reorganizing and improving the quality of care given to infants and guaranteeing that women have the support they need from pregnancy throughout the child’s first year of life.
Changxing County, Zheijiang Province, China: Educational Voucher System. For implementing a more accessible education for the people of the Chanxing County.
Rio de Janeiro, Brazil: Medication at Home Project. A joint initiative of the Hypertension and Diabetes Program and the Municipal Department of Health to provide medicine regularly to chronic sufferers of diabetes and hypertension.
Recife, Brazil: PSA Environmental Health Program. For addressing health problems and issues through the preventive way of cleaning the environment and engaging the national and local levels of government.
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