E-GOVERNMENT IMPLEMENTATION: THE CASE OF CITY LOCAL GOVERNMENT UNITS (LGUs) IN MINDANAO, PHILIPPINES
Jhon Dave E. Llanto (University of Southern Mindanao)
The UN-SDGs, Goal 16 specifically target 16.7 of the 2030 Agenda addresses the need for responsive, inclusive, participatory and representative decision-making at all levels. In the 2016 UN e-government survey, countries in all regions in the world are increasingly embracing innovation and utilizing ICTs to deliver services and engage people in decision-making processes. Thus, providing new evidence that e-government has the potential to help support the implementation of UN-SDGs.
Together with most countries in the world, Philippines likewise made significant progress in the area of e-government as per the UN reports from 2008-2016. Republic Act 8792, otherwise known as the E-commerce Act of 2002 aims to get “ICTs into the bloodstream of Local Government Units (LGUs) and enable better and faster delivery of government services to citizens. However, the status of e-government implementation as a tool to become accessible, responsive, transparent, interactive, and citizen-centered digital governance for citizen’s participation in decision-making in city LGUs has not been fully explored.
This paper evaluates the content of 33 city government websites in Mindanao on the aspect of functionality on citizens’ awareness and understanding of their city’s physical, social and political characteristics; delivery of Frontline services; transparency and accountability in operations and services; promote citizens’ awareness of policymaking process; linkage and interaction; and linkage between government and business; and best practices. This is to concretize present picture of city LGUs in the context of social, political, economic and cultural diversity.